One of my favorite parts of being in the hospitality industry is getting to know the guests and providing them with heartfelt service. One of our repeat guests recently spent their 100th stay with us, and we wanted to do something special to celebrate the milestone. Our team got together and came up with the idea of having 100 roses placed in their room with a note expressing our sincere gratitude for staying with us over the past 20 years.
“The Ballatos are like family to us” states Kathleen, front desk supervisor. “It’s like the television show Cheers when they walk through the doors. Everyone stops what they are doing and comes over to say, welcome back Mr. and Mrs. Ballato! and she returns the greeting with a hug and a kiss on the cheek. Just like your Mother or Grandmother would do. They have their favorite room, with their favorite artwork. Even their Grandchildren have their favorite artwork.”
Mr. & Ms. Ballato shared with me how amazing this celebration was to them, and how they wanted to return the favor. At the end of their stay they very thoughtfully gave the roses back to the staff members they have gotten to know over the years.
The Ballatos are one of our favorite guests and we look forward to the next 100 plus stays to come.